Privacy Policy

Your Privacy Matters to us

TrueKnack is an educational institute in India offering banking coaching. We value the trust you have put in us and believe it is our sole duty to maintain that trust. For this purpose, we have formed a strict policy to avoid unethical practices pertaining to the use and storage of user (you) information. Our privacy policy explains how and what type of personal details are collected from you. Request you to please read it carefully.

In order to respect and safeguard the details/information of our website visitors, our privacy policy carefully lays down the details regarding how we collect information, what details are stored with us, and our right to use that information for the benefit of both parties.

We only keep the voluntarily sent emails for the record to further respond to you. We only collect the defined information from you i.e. name, phone number and email address as you fill out the form to get in touch with us. If you have submitted your information (as defined above), we reserve the right to call, email, SMS or WhatsApp you for our promotional offers and products. In case you have submitted your personal information, We reserve the rights to Call, SMS, Email or WhatsApp about our product and offers, even if your number has DND activated on it.

Data We Collect from You

• We collect information such as user name, age, address, queries, and contact details with the consent of our user. This information is used to reach out to you.
• The queries asked by you on the website are stored with us, so we can answer them in time.
• We reserve the right to call, message, or email you the details, and promotional offers on our course. This information is not disclosed to any third party.
• We may use certain information such as cookies for the purpose of improving website features. This is done with the prior consent of our users. A “cookie” is an alphanumerical data file stored on your computer’s hard drive. Cookies are an essential part of our website. It helps us in improving your website experience based on your previous visit to our website. Cookies allow us to recognize you and offer data and tools as per your requirements. It is essential to improve user experience.
• In addition to the above-mentioned information, we are also entitled to collect data such as IP address, OS type, nationality, and location.
• Geographic Data such as your city, geographic co-ordinates, etc are collected through your phone to gain information of transactions made to our website when you enroll in a course.
• When you proceed with fee payment through net banking, debit, credit card and wallets etc. we ensure your security against any online fraud. We will not be collecting or storing any sensitive data pertaining to the card or the card holder.
• Any data pertaining to any queries raised by you, or any issue or problem reported by you in relation to our services being used by you shall also be stored for the purpose of looking into such issues and resolving the same.

Disclaimer

• The information provided on the website is subject to change. It is updated as per the changes and addition in the policies.
• The information such as course details, fee structure, centre, and placement is correct and updated frequently but may be subject to error. In this case, personal clarifications are done via email, messages, or phone calls if requested by the user.

Under no circumstances do we store any confidential or sensitive details of the user. The website uses cookies which are employed to enhance user experience as per the browser settings of the user.